We would love to work with you on your next special occasion! Please fill in the form to discuss your custom cake & include as much information as possible so that we can contact you with an accurate quote.
Terms & Conditions for Occasion & Wedding orders
Please read before ordering
*A minimum £10.00 deposit is required for occasion cakes
- this is non-refundable.
A minimum £50.00 deposit is required for Weddings - this confirms your date in our diary and is non refundable.
*Final payment for occasion cakes is due via bank transfer or PayPal before collection or via cash upon collection.
Final payment for Wedding cakes is due no later than 2 weeks before your Wedding date - this will be listed on your invoice.
Failure to pay on time may result in your Wedding cake not being made by PollieAnn Bakes. Although we will send a reminder for payment, it is the customers responsibility to keep track of payments & make sure they are paid on time. The date of your final payment is the final date all cake flavours and details must be confirmed.
*Gluten free, dairy free & nut free items are available to order, however all items are made in a kitchen which contains allergens & are not 100% free from guaranteed.
*Once an occasion cake has been collected or delivered without damage and the customer is satisfied with their order it is then the customers responsibility.
We are not responsible for any damage to a Wedding cake once delivered and set up to your venue. We will always make sure the cake is left on a sturdy table, away from direct sun light. & notify the venue of this. If your Wedding cake is collected from PollieAnn Bakes we are not responsible for any damage once the cake has left the premises.
* PollieAnn Bakes reserves the right to publish all photos of our cakes. Colour matches and design requests will be accommodated as much as possible however design changes may need to be made.
*Complaints are rare so when they do occur we take them seriously - the same action will be taken for Occasion and Wedding orders. Minor corrections such as names/ages can usually be carried out on the same day - you must notify us of any problems within 1 hour of collecting your cake. In some cases a complaint may need further investigation and the cake, or part of cakes, must be returned to us within 24 hours of being collected - photographs will not be accepted.
Thank you for contacting us! We will get back to you as soon as possible.